Contact us

Our operating hours are 8am to 8pm, Sydney/Melbourne time, Monday to Friday.

General Awards enquiries

Call us

CommBank Awards enquiries call: 13 1661

8am to 8pm, Monday to Friday

(Sydney/Melbourne time)

For other banking enquiries contact us

Write to us

CommBank Awards
GPO Box 2674
Sydney NSW 2001

Email us

contactus@commbankawards.com.au

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Thank you for contacting us. Please allow up to one (1) business day for our team to reply to you.

Please note that you're not required to provide any personal credit card information in this form. Your enquiry will automatically be linked to your CommBank Awards membership number.

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Please try again and if this continues please contact us on 13 1661 (8am to 8pm, Monday to Friday, Sydney/Melbourne time).

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Let’s talk later

Sorry, our live Chat team is not available during non-office hours. Please email us, or try again between 8am and 8pm (AEST), weekdays.

Qantas Frequent Flyer Direct opted-in

You've opted for your Awards points to be transferred to Qantas Points, however you can still browse the Awards site and earn Bonus Points at bonus partners or via the Bonus Points eShop.

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An error has occurred

You’re currently unable to earn Bonus Points. For more information, please contact our banking enquiries team

However, you can continue browsing the Bonus Points eShop

I acknowledge I am currently unable to earn through the Bonus Points eShop.

An error has occurred

You're currently unable to earn Awards points. For more information, please contact our banking enquires team on 13 2221 (6am to 10pm), any day).

However, you can continue browsing the site and redeem your points.

Please update your email address

You need an email address to redeem Awards points for merchandise, Gift Cards or charities.

You can update your details in NetBank, or contact our banking enquiries team on 13 2221 (6am to 10pm, any day).

You can continue browsing the site without an email address

I acknowledge I am currently unable to redeem through the Awards eShop.

An error has occurred

You're currently unable to redeem Awards points. For more information, please contact our banking enquires team on 13 2221 (6am to 10pm, any day).

You can still earn Bonus Points through bonus partners and the Bonus Points eShop

An error has occurred

Please be aware that you're currently unable to earn or redeem Awards points. For more information, please contact our banking enquires team on 13 2221 (6am to 10pm, any day).

Please log on

To view and manage your Awards account, please log on to NetBank or CommBank app and click the Awards link next to your credit card. You’ll then be redirected back to CommBank Awards.

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Please log on to continue

Please log on to NetBank or CommBank app and click the Awards link next to your credit card. You’ll then be redirected back to CommBank Awards.

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Your session has timed out

Your session has timed out due to inactivity. Please log on again via NetBank or the CommBank app and click the Awards link next to your credit card.

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